Technology & Integration Glossary

Agentic Workflow
A process where a model plans and executes a sequence of tool calls — look up an order, check stock, draft a reply — rather than answering a single question.
Bill of Materials (BOM)
The structured list of components, sub-assemblies and quantities needed to make one unit of a product — the master record most other ERP functions depend on.
Card Tokenisation (CoF)
Replacing a stored card number with a network-issued token, mandated by the RBI for card-on-file storage so merchants never retain the real PAN.
Data Residency
The requirement that data physically remains within a defined jurisdiction, and the contractual commitments that back it.
E-Mandate (NACH / UPI AutoPay)
A standing customer authorisation that lets a merchant present recurring debits automatically, within agreed limits, without the customer approving each one.
Hallucination
A model stating something fluently and confidently that is not supported by any source — the central risk in putting language models into business processes.
MRP (Material Requirements Planning)
Working backwards from demand and the bill of materials to decide what to make or buy, in what quantity, by when — accounting for stock, lead times and existing orders.
Payment Orchestration
A routing layer above multiple payment gateways that chooses a provider per transaction and retries through another when one declines.
Permissioned Ledger
A blockchain where only known, vetted organisations can write and read — the model used in supply chains, as opposed to a public chain with anonymous participants.
RAG (Retrieval-Augmented Generation)
Answering a question by first retrieving the relevant passages from your own documents and then having the model answer only from them — rather than relying on what it memorised in training.
Reconciliation
Matching what the gateway settled against what was invoiced and what the bank received — the step where unnoticed money leaks.
Smart Contract
Code deployed to a ledger that executes automatically when its conditions are met, giving several parties a shared rule nobody can quietly change afterwards.
Vector Embedding
A numeric representation of text where passages with similar meaning sit close together, which is what lets a search match intent rather than exact keywords.
Verifiable Credential
A digitally signed claim — a test certificate, an inspection result — that any holder can verify as authentic and unaltered without contacting the issuer.